Facebook recently posted that they are plans going on to introduce a new online chat support system to the business pages that advertise on its platform. As of now, there are more than 40 million active small business pages on Facebook who primarily promote their business to achieve its goals. By advertising its business in Facebook, local business owners are showing their presence in the digital media and Facebook is their primary resort. With the humongous business pages in Facebook, now the new online chat support system will be a boost to the advertisers in this social platform.
By clicking “get help” that is shown in its business resources page, advertisers can now chat with the trained Ads specialists to get support and to get one to one answers for their queries.
As of now, this feature will roll out to countries U.S.A, U.K and Ireland. Facebook is planning to roll-out this feature worldwide later in this year. In addition to this, Facebook is testing a mobile chat support and phone support this year. The goal is to integrate promotions, links, news, digital media and all sorts of such content with in Facebook. With the introduction of these features, Facebook is targeting the medium-small business advertising community, which will encourage them to utilize the services and make their presence in this social media giant.